Refund policy

With Chillmeister, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

United States Returns

  • We accept returns within 30 days of the delivery date.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • If you would like a shipping label provided by Chillmeister, we will deducted a flat rate of  $8 from the refund of your order. Alternatively if you would like to return at your own expense, please ship the product back to the below address.

  • Chillmeister 7027 Motz St.Paramount Ca 90723

  • To initiate a return, please click HERE. Please complete this process before mailing us a return. If not, we will not be aware of your return which may result in a delay of your refund.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to the original payment method.

  • Shipping costs are non-refundable.

Exchanges

  • If you received a defective or damaged product, we will replace it at no additional cost.

  • Exchanges for a different style or color are subject to availability.

  • Please reach out to our support team to arrange an exchange.

Non-Returnable Items

  • Gift cards and promotional items are non-returnable.

  • Items purchased on sale are not eligible for returns or refunds.

By purchasing from Chillmeister, you agree to our return and refund policy. If you have any questions or need further assistance, please contact us at socialmedia@in-motion-design.com.